Privacy Policy
Effective Date: November 01, 2024
- Introduction
Welcome to NuActive EU ("we," "our," "us"). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (www.nuactive.eu) in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
- Information We Collect
When you visit or interact with our website, we may collect the following types of personal data:
- Contact Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Details required to process payments (e.g., credit card information). We do not store this information; it is processed securely by our payment gateway provider.
- Account Information: Username, password, and order history if you create an account.
- Device and Usage Information: IP address, browser type, operating system, and browsing behavior on our site.
- Cookies and Similar Technologies: Information gathered through cookies and similar tracking tools. For more details, see our Cookie Policy.
- How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding your purchases or account.
- To send you marketing communications (if you have opted in).
- To improve our website, products, and services.
- To comply with legal obligations or respond to lawful requests by public authorities.
- Legal Bases for Processing
We process your personal information under the following legal bases:
- Contractual Necessity: To fulfill a contract with you (e.g., process orders, deliver goods).
- Consent: When you provide explicit consent for specific purposes (e.g., receiving newsletters).
- Legal Obligation: To comply with legal requirements (e.g., tax and accounting laws).
- Legitimate Interests: To improve our services, prevent fraud, or ensure website security.
- Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party vendors for payment processing, order fulfillment, or IT services.
- Legal Authorities: If required by law or necessary to protect our rights.
- Marketing Partners: Only with your explicit consent.
We do not sell your personal data to third parties.
- Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example, order data is retained for tax and accounting purposes.
- Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccuracies in your data.
- Erasure: Request deletion of your data (subject to legal limitations).
- Restriction: Limit how your data is processed.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to data processing for direct marketing or legitimate interests.
- Withdraw Consent: Withdraw consent at any time for processing based on your consent.
To exercise these rights, please contact us at hello@trynuactive.com.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through mechanisms such as Standard Contractual Clauses or other legally accepted measures.
- Cookies
Our website uses cookies to enhance your browsing experience. For more details, please see our Cookie Policy.
- Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@trynuactive.com
Thank you for trusting us with your personal information.